Frequently Asked Questions
1. I lost my MCP card. How do I get a new one?
2. I have changed my name. How do I get a new MCP card with my new
name?
3. What do I have to do to register my newborn or adopted child?
4. Is there a charge for new or replacement MCP cards?
5. Can I get an MCP card over the phone?
6. Where can I get MCP forms?
7. Will you accept photocopies of forms and documents?
8. Can you give me my MCP number over the phone?
9. Where are your offices located?
10.What are your office hours? Are you closed for lunch?
11.I was living in another province but have returned to Newfoundland and Labrador. Should I contact MCP?
12.Will I be covered by MCP if I leave Newfoundland and Labrador
for vacation,
study, etc..?
13.How long am I covered by MCP when I move to another province?
FREQUENTLY ASKED QUESTIONS
1. I lost my MCP card. How do I get a new one?
To obtain a replacement MCP card, simply complete a Card
Replacement form and bring or send it to MCP. If you do not know your MCP
number, you will be asked to provide identification before receiving a new card.
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2. I have changed my name. How do I get a new MCP card with my new
name?
To obtain a new MCP card with your new name, you must complete a Change of Name form and provide proof that your name change
is legal.
If your name change is due to marriage, you must provide a copy of your marriage
certificate. If your name change is due to divorce, you must provide a copy of your
divorce certificate or your birth certificate showing your birth name. If you have had a
legal name change through the Department of Justice, you must provide a copy of your legal
name change document or a birth certificate showing your new name. In this case, you will
also receive a new MCP number.
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3. What do I have to do to register my newborn or adopted child?
Before your newborn baby is discharged from hospital, you will receive an MCP Newborn Registration/Adoption form as part of your hospital
documents. Simply complete this form and submit it to MCP to register your new
baby. A baby can be registered under MCP as long as one of the parents is also registered
with MCP. Registration must be done by that parent. If the baby will have a different
surname than the registering parent, you must provide a copy of the baby's birth
certificate.
If you are adopting a child, you must provide one of the following documents: a copy of
the official adoption papers, or a copy of the child's birth certificate, or a Notice of
Adoption Placement from the Department of Health and Community Services.
If you are adopting a child from outside of Canada, you must also provide, in addition to
the above, a copy of the child's Landed Immigrant documents issued by Immigration Canada.
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4. Is there a charge for new or replacement MCP cards?
No. Persons covered under MCP receive MCP cards free of charge.
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5. Can I get an MCP card over the phone?
No. To obtain an MCP card, you must complete and sign the proper form(s) and provide the
supporting documents that are asked for.
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6. Where can I get MCP forms?
Forms are available at most doctors' offices and hospitals in Newfoundland and Labrador. You can also
print your own forms from this Internet site. Simply click here to
go to our Forms page. Of course, forms are also available from MCP offices at 22
High Street, Grand Falls-Windsor, and 57 Margaret's Place, St. John's.
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7. Will you accept photocopies of forms and documents?
Both facsimiles and photocopies of all forms and documents will be
accepted, as long as the copies are clear and are of good quality. However, MCP reserves the right to request to see an original copy of a form or document if necessary
to verify information or authenticity.
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8. Can you give me my MCP number over the phone?
Sorry, but under no circumstances will MCP release an MCP number over the
telephone. MCP cannot be sure of a person's identity over the telephone and to
protect your interests, a written request is required to release an MCP number. If a
doctor or health care provider needs to know your MCP number for billing purposes,
MCP will need your authorization to release your number to them.
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9. Where are your offices located?
MCP offices are located at 22 High Street in Grand Falls-Windsor and in
the former Belvedere Orphanage building, 57 Margaret's Place (off Newtown Road) in St. John's.
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10. What are your office hours? Are you closed for lunch?
MCP offices are open from 8:30 am to 4:30 PM, Monday to Friday, except on statutory
holidays. During summer, MCP office hours change to 8:30 am to 4:00 PM. For your
convenience, our offices remain open during the lunch hour.
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11. I was living in another province but have returned to Newfoundland and Labrador. Should I contact MCP?
It is very important that you contact MCP after you arrive in Newfoundland and Labrador.
Your former province or territory will cover your medical costs for the remainder of the
month you arrived in Newfoundland and Labrador, plus two additional months. If you do not contact
MCP within that time, you may be without health care coverage. It is recommended
that you contact MCP upon arrival to ensure a smooth change from your former
province's or territory's health care plan to the Newfoundland and Labrador Medical Care Plan.
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12. Will I be covered by MCP if I leave Newfoundland and Labrador
for vacation,
study, etc..?
Before leaving Newfoundland and Labrador you should check with MCP's Public Services
Division to determine the coverage available to you in your specific situation. Generally
the coverage available to persons leaving Newfoundland and Labrador is as follows:
If you are leaving Newfoundland and Labrador on vacation, you may be absent for up to one year and
still have MCP coverage. However, when you return to Newfoundland and Labrador, you may then only leave
Newfoundland and Labrador for up to eight months in each following year.
Students may be absent for as long as required to complete their program of studies, but
are normally required to return to Newfoundland and Labrador at least once each year. Proof of
enrolment at an accredited institution is required.
If you leave Newfoundland and Labrador to temporarily work in another province, territory, or country
you may be absent for up to one year and still retain MCP coverage. If your work requires
you to be away from Newfoundland and Labrador for longer than one year, but you are not establishing a
permanent residence elsewhere, you should contact MCP before leaving Newfoundland and Labrador
to determine the coverage available to you.
With certain exceptions, claims for medical services obtained outside Canada are paid
at MCP rates, which are the rates paid to Newfoundland and Labrador physicians. When the amount
billed exceeds the amount payable, payment of the difference is the patient's
responsibility. It should be noted that the costs of medical care in certain
countries, particularly the United States, are significantly higher than the rates paid by
MCP. It is strongly recommended that additional travel insurance be obtained whenever
traveling outside Newfoundland and Labrador. For more information on travel insurance please contact
one of the insurance companies listed in the yellow pages of your local Telephone
Directory under Insurance - Life and Health.
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13. How long am I covered by MCP when I move to another province?
Your MCP coverage will continue for the remainder of the month of arrival in your new
province/territory, plus an additional two months. To ensure there are no gaps in your
coverage, you should contact the health care plan of your new province or territory so
that your coverage there will start immediately after your MCP coverage expires.
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