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Medical Care Plan (MCP) Frequently Asked Questions

1. I lost my Medical Care Plan (MCP) card. How do I get a new one?
2. I have changed my name. How do I get a new Medical Care Plan (MCP) card with my new name?
3. What do I have to do to register my newborn or adopted child?
4. Is there a charge for new or replacement Medical Care Plan (MCP) cards?
5. Can I get an Medical Care Plan (MCP) card over the phone?
6. Where can I get Medical Care Plan (MCP) forms?
7. Will you accept photocopies of forms and documents?
8. Can you give me my Medical Care Plan (MCP) number over the phone?
9. Where are your offices located?
10. What are your office hours? Are you closed for lunch?
11. I was living in another province but have returned to Newfoundland and Labrador. Should I contact Medical Care Plan (MCP)?
12. Will I be covered by Medical Care Plan (MCP) if I leave Newfoundland and Labrador for vacation, study, etc..?
13. 13.How long am I covered by Medical Care Plan (MCP) when I move to another province?

1. I lost my Medical Care Plan (MCP) card. How do I get a new one?

To obtain a replacement Medical Care Plan (MCP) card, simply complete a Card Replacement form (112 KB) and bring or send it to Medical Care Plan (MCP). If you do not know your Medical Care Plan (MCP) number, you will be asked to provide identification before receiving a new card.

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2. I have changed my name. How do I get a new Medical Care Plan (MCP) card with my new name?

To obtain a new Medical Care Plan (MCP) card with your new name, you must complete a Change of Name form (119 KB)and provide proof that your name change is legal.

If your name change is due to marriage, you must provide a copy of your marriage certificate. If your name change is due to divorce, you must provide a copy of your divorce certificate or your birth certificate showing your birth name. If you have had a legal name change through the Department of Justice, you must provide a copy of your legal name change document or a birth certificate showing your new name. In this case, you will also receive a new Medical Care Plan (MCP) number.

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3. What do I have to do to register my newborn or adopted child?

Before your newborn baby is discharged from hospital, you will receive an Medical Care Plan (MCP) Newborn Registration/Adoption form (65 KB) as part of your hospital documents. Simply complete this form and submit it to Medical Care Plan (MCP) to register your new baby. A baby can be registered under Medical Care Plan (MCP) as long as one of the parents is also registered with Medical Care Plan (MCP). Registration must be done by that parent. If the baby will have a different surname than the registering parent, you must provide a copy of the baby's birth certificate.

If you are adopting a child, you must provide one of the following documents: a copy of the official adoption papers, or a copy of the child's birth certificate, or a Notice of Adoption Placement from the Department of Health and Community Services. If you are adopting a child from outside of Canada, you must also provide, in addition to the above, a copy of the child's Landed Immigrant documents issued by Immigration Canada.

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4. Is there a charge for new or replacement Medical Care Plan (MCP) cards?

No. Persons covered under Medical Care Plan (MCP) receive Medical Care Plan (MCP) cards free of charge.

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5. Can I get an Medical Care Plan (MCP) card over the phone?

No. To obtain an Medical Care Plan (MCP) card, you must complete and sign the proper form(s) and provide the supporting documents that are asked for.

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6. Where can I get Medical Care Plan (MCP) forms?

Forms are available at most doctors' offices and hospitals in Newfoundland and Labrador. You can also print your own forms from this Internet site.Of course, forms are also available from Medical Care Plan (MCP) offices at 22 High Street, Grand Falls-Windsor, and 57 Margaret's Place, St. John's.

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7. Will you accept photocopies of forms and documents?

Both facsimiles and photocopies of all forms and documents will be accepted, as long as the copies are clear and are of good quality. However, Medical Care Plan (MCP) reserves the right to request to see an original copy of a form or document if necessary to verify information or authenticity.

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8. Can you give me my Medical Care Plan (MCP) number over the phone?

Sorry, but under no circumstances will Medical Care Plan (MCP) release an Medical Care Plan (MCP) number over the telephone. Medical Care Plan (MCP) cannot be sure of a person's identity over the telephone and to protect your interests, a written request is required to release an Medical Care Plan (MCP) number. If a doctor or health care provider needs to know your Medical Care Plan (MCP) number for billing purposes, Medical Care Plan (MCP) will need your authorization to release your number to them. You can complete the Request for Release of Beneficiary Medical Care Plan (MCP) Number form (80 KB) and have your doctor fax it to one of our offices to obtain your number for billing purposes.

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9. Where are your offices located?

Medical Care Plan (MCP) offices are located at 22 High Street in Grand Falls-Windsor and in the former Belvedere Orphanage building, 57 Margaret's Place (off Newtown Road) in St. John's.

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10.What are your office hours? Are you closed for lunch?

Medical Care Plan (MCP) offices are open from 8:30 am to 4:30 PM, Monday to Friday, except on statutory holidays. During summer, Medical Care Plan (MCP) office hours change to 8:30 am to 4:00 PM. For your convenience, our offices remain open during the lunch hour.

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11.I was living in another province but have returned to Newfoundland and Labrador. Should I contact Medical Care Plan (MCP)?

It is very important that you contact Medical Care Plan (MCP) after you arrive in Newfoundland and Labrador. Your former province or territory will cover your medical costs for the remainder of the month you arrived in Newfoundland and Labrador, plus two additional months. If you do not contact Medical Care Plan (MCP) within that time, you may be without health care coverage. It is recommended that you contact Medical Care Plan (MCP) upon arrival to ensure a smooth change from your former province's or territory's health care plan to the Newfoundland and Labrador Medical Care Plan.

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12.Will I be covered by Medical Care Plan (MCP) if I leave Newfoundland and Labrador for vacation, study, etc..?

Before leaving Newfoundland and Labrador you should check with Medical Care Plan (MCP)'s Public Services Division to determine the coverage available to you in your specific situation. Generally the coverage available to persons leaving Newfoundland and Labrador is as follows:

If you are leaving Newfoundland and Labrador on vacation, you may be absent for up to one year and still have Medical Care Plan (MCP) coverage. However, when you return to Newfoundland and Labrador, you may then only leave Newfoundland and Labrador for up to eight months in each following year.

Students may be absent for as long as required to complete their program of studies, but are normally required to return to Newfoundland and Labrador at least once each year. Proof of enrolment at an accredited institution is required.

If you leave Newfoundland and Labrador to temporarily work in another province, territory, or country you may be absent for up to one year and still retain Medical Care Plan (MCP) coverage. If your work requires you to be away from Newfoundland and Labrador for longer than one year, but you are not establishing a permanent residence elsewhere, you should contact Medical Care Plan (MCP) before leaving Newfoundland and Labrador to determine the coverage available to you.

With certain exceptions, claims for medical services obtained outside Canada are paid at Medical Care Plan (MCP) rates, which are the rates paid to Newfoundland and Labrador physicians. When the amount billed exceeds the amount payable, payment of the difference is the patient's responsibility. It should be noted that the costs of medical care in certain countries, particularly the United States, are significantly higher than the rates paid by Medical Care Plan (MCP). It is strongly recommended that additional travel insurance be obtained whenever traveling outside Newfoundland and Labrador. For more information on travel insurance please contact one of the insurance companies listed in the yellow pages of your local Telephone Directory under Insurance - Life and Health.

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13.How long am I covered by Medical Care Plan (MCP) when I move to another province?

Your Medical Care Plan (MCP) coverage will continue for the remainder of the month of arrival in your new province/territory, plus an additional two months. To ensure there are no gaps in your coverage, you should contact the health care plan of your new province or territory so that your coverage there will start immediately after your Medical Care Plan (MCP) coverage expires.

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